Gately Consulting is a
Strategic Business Partner
of Profiles International, Inc.


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Welcome to the on-line Employer's Advantage Newsletters

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The Employer's Advantage Newsletter has current business news plus valuable information on topics such as how to...

  • become the employer of choice.
  • attract and retain the right people.
  • select the right people for your jobs.
  • become a more effective manager or coach.
  • positively terminate people.
  • prevent executive meltdown.
  • stop unwanted turnover.
  • accomplish more.

The newsletter will be emailed at the end of each month.

To subscribe to this free newsletter, send your request to Bob Gately at gately@compuserve.com and be sure to include your full name and email address.

The following are the articles in each issue, subscribers can log into current and past issues.


Issue
Number:

Date:

Articles:




2007 09
current issue

September
2007

We are looking for a US or Canadian newsletter subscriber with 100 or more employees that is not already using the assessments from Profiles International, lnc., to volunteer for a free, three person ProfileXT pilot study to demonstrate the power of Hiring for Talent. If you are interested, please click here and send Bob Gately an email. The selected employer will be notified before the next issue of the newsletter is emailed.

INDEX

  • How to Blend Science with the Art of Sales Excellence from Jim Sirbasku's desk
  • 10 Steps to Keeping Your Top-Performing Sellers
  • CASE STUDY: Identifying sales leaders with Profiles Sales IndicatorTM
  • PRODUCT FOCUS: PSITM and PXTSTM, turning the 80-20 Rule on its Ear
  • STRATEGIES FOR WINNING:World-Class Salespeople - Spotting the 20% who Sell the 80%
  • SUCCESS STORY: The Corban Group Finds Right Fit with PXTSales
  • On-line Talent Assessment Center
  • Free Hiring for Talent Pilot Study
  • Contact Information for Gately Consulting

2007 08

August
2007

INDEX

  • Customer Service: A How-Not-To, and a How-To, by Jim Sirbasku, CEO, Profiles International
  • 7 Steps to Superb Customer Service
  • CASE STUDY: A Decrease in Turnover Using Customer Service ProfileTM
  • PRODUCT FOCUS: Customer Service ProfilesTM Makes Your Wishes Come True
  • STRATEGIES FOR WINNING: Talk 'em Down! a personal story from Jim Sirbasku
  • SUCCESS/LEADERSHIP QUOTES
  • On-line Talent Assessment Center
  • Free Hiring for Talent Pilot Study
  • Contact Information for Gately Consulting

2007 07

July
2007

INDEX

  • The Myth of Overnight Success
  • Book Review: HIRE WITH YOUR HEAD, Using Performance-Based Hiring to Build Great Teams, Lou Adler's Updated Rules for Winning the Talent Wars
  • CASE STUDY: Hospital Finds Job Pattern Success with ProfileXTTM
  • 10 STEPS TO GREATNESS
  • PRODUCT FOCUS: A look through the lens of Checkpoint 360°TM
  • SUCCESS STORY: Finding the Right Drivers for the Long Haul
  • STRATEGIES FOR WINNING: Big Dogs Expect to Win, a personal story from Jim Sirbasku
  • SUCCESS/LEADERSHIP QUOTES
  • On-line Talent Assessment Center
  • Free Hiring for Talent Pilot Study
  • Contact Information for Gately Consulting


2007 06

June
2007

  • Three and a Half Trillion Reasons to Prepare for the Upcoming Workforce Crisis
  • Ten Ways to Engage Employees
  • Taming Turnover and Retaining Your Brightest Stars
  • Book Review: "Where have all the Leaders Gone?" by Lee Iacocca with Catherine Whitney; Simon & Schuster
  • Best Sites for Workforce/HR Information
  • Boston area workshop: "How to Communicate with Difficult People"
  • On-line Talent Assessment Center
  • Free Hiring for Talent Pilot Study
  • Contact Information for Gately Consulting

2007 05

May
2007

  • Seven Deadly Sins of Leadership
  • Developing Leaders -- Fast Track and Feedback
  • Self-knowledge Provides the Opportunity for Leadership Development
  • Book Review: "Workforce Crisis;" Dychtwald, Erickson, Morrison; Harvard Business School Press
  • Best Sites for Workforce/HR Information
  • Boston area workshop: "How to Communicate with Difficult People"
  • Contact Information for Gately Consulting

2007 04

April
2007

  • CLIENT highlight: Burning Tree Programs HR Manager Finds Insight in SOSIITM
  • tech CORNER: Assessment Tools Must Be Valid
  • Profiles Tip of the Month: Boast at Your Own Risk
  • HR corner: How to Retain the Best Employees
  • case STUDY: ProfileXTTM in a Psychiatric Hospital
  • PRODUCT focus: Workforce Analysis ProfileTM
  • Dr. Nagananda Kumar can help you succeed in doing business in India.
  • CONTACT INFORMATION for Gately Consulting

2007 03

March
2007


  • CLIENT highlight: Creating a "Strong Bench" at Specialized Loan Servicing
  • tech CORNER: Assessment Tools Must Be Reliable
  • HR corner: Who's in Charge Here?
  • case STUDY: ProfileXTTM Aids Financial Group in Matching Top Performers
  • PRODUCT focus: ProfilesEasyTM - a new electronic application system
  • CONTACT INFORMATION for Gately Consulting

 

2007 02

February
2007

  • CLIENT highlight: If the Shoe Fits: The Story of Sava Senior Care
  • tech CORNER: Assessment Tools Must Be Fair to All Groups
  • Profiles tip of the month: Two's Company, Four's a Crowd
  • HR corner: What Does Good Leadership Look Like?
  • case STUDY: ProfileXT Helps Healthcare Organization Improve Selection Practices
  • PRODUCT focus: Step One Survey II Saves Consulting Company from Costly Hiring Mistakes
  • Motivation Is Free, so why try to buy it?, by Bob Gately
  • Hiring for talent is the key to hiring successful employees, by Bob Gately
  • Competence and Talent are necessary but they are not the same, by Bob Gately

2007 01

January
2007

  • CLIENT highlight: Blue Wave Ultrasonics Eliminates Hiring Errors with ProfileXTTM
  • tech CORNER: The 'Whole-Person' Approach
  • HR Corner:
    -- What is - performance management?
    -- Sales Tip of the Month - Listen more, talk less
    -- Update - Changes Coming in EEO-1 by Scott Haney, Esq.
    -- Case Study: ProfileXT in use by a Healthcare Organization
  • product FOCUS: Profiles Sales Indicator
  • Motivation Is Free, so why try to buy it?, by Bob Gately
  • Hiring for talent is the key to hiring successful employees, by Bob Gately
  • Competence and Talent are necessary but they are not the same, by Bob Gately

2006 12

December
2006

  • CLIENT highlight: 3M Trainer Finds Solutions with Profiles Tools
  • technical CORNER: A purposeful manner
  • HR Corner: To reduce turnover, know what causes it
  • product FOCUS: The Last Straw...
  • Motivation Is Free, so why try to buy it?, by Bob Gately
  • Hiring for talent is the key to hiring successful employees, by Bob Gately
  • Competence and Talent are necessary but they are not the same, by Bob Gately

2006 11

November
2006

  • Press Release:The Bliss-Gately Tool calculates the cost of replacing employees.
  • A Challenging Future: Retention, Productivity And Education by John Howard, Ph.D.
  • Be Realistic About Current Costs: by John Howard, Ph.D.
  • Foundation Principles of Referral Programs: by John Howard, Ph.D.
  • The Times, They've Already Changed... by John Howard, Ph.D.
  • Your Best Strategy for the Long Run by John Howard, Ph.D.
  • Motivation Is Free, so why try to buy it? by Bob Gately
  • Hiring for talent is the key to hiring successful employees, by Bob Gately
  • Competence and Talent are necessary but they are not the same, by Bob Gately

2006 10

October
2006

  • Quick to Hire? Getting it Right Is Just Not that Easy - OPINION: by John Howard, Ph.D.
  • Tracking Turnover - An Insufficient Metric - and Some Alternatives Opinion by John Howard, Ph.D.
  • Medical Lab's Strategic Hiring System Trims First-Year Failures, Promises Even More Reductions by John Howard, Ph.D.
  • Motivation Is Free, so why try to buy it? by Bob Gately
  • Hiring for talent is the key to hiring successful employees, by Bob Gately
  • Competence and Talent are necessary but they are not the same, by Bob Gately

2006 09

September
2006

  • Changing Role of HR by John Howard, Ph.D.
  • 'Execution' in business - Opinion by John Howard, Ph.D.
  • Trim the Time Wasters - Karen Susman's NextLevel Tools by John Howard, Ph.D.
  • Call Center Working to Improve Sales Force with the Profile XTTM by John Howard, Ph.D.
  • Motivation Is Free, so why try to buy it? by Bob Gately
  • Hiring for talent is the key to hiring successful employees, by Bob Gately
  • Competence and Talent are necessary but they are not the same, by Bob Gately

2006 08

August
2006

  • Desperately Seeking Added Value-The Key To Beating Your Competition by John Howard, Ph.D.
  • Avoid 'Warm Body' Hiring - Legal Risk by John Howard, Ph.D.
  • Sales Force Of Top Producers - A Manager's (And Owner's) Dream - Opinion by John W. Howard, Ph.D.
  • Missed Opportunities In Systematic Use Of Pre-hire Assessments by John Howard, Ph.D.
  • What Does It Take To Be a Top Sales Performer? by Bill McCormick, President, Sales Training And Results, Inc. (STAR)
  • Hiring for talent is the key to hiring successful employees, by Bob Gately
  • Competence and Talent are necessary but they are not the same, by Bob Gately

2006 07

July
2006

  • Building a Referral-Based Business - opinion by John Howard, Ph.D.
  • What Can we do About Low Performers? by John Howard, Ph.D.
  • Opportunities for Reducing Hire Failure - Applying Assessment Selection Criterion by John Howard, Ph.D.
  • The True Turnaround by Kevin Fleming, Ph.D.
  • Hiring for talent is the key to hiring successful employees, by Bob Gately
  • Competence and Talent are necessary but they are not the same, by Bob Gately

2006 06

June
2006

  • New product announcement, Customer Service Profile Suite
  • Basic Behaviors in Short Supply: Showing Up, Working Hard... Opinion by John W. Howard
  • More Employers are Checking Backgrounds
  • "Our Assessment Program Isn't Working... "
  • When You Don't Use the Information...
    Example # 1: A credit union
    Example # 2: A customer service call center
  • Hiring for talent is the key to hiring successful employees, by Bob Gately
  • Competence and Talent are necessary but they are not the same, by Bob Gately

2006 05

May
2006

  • A Patchwork Quilt of HR News and Stories
  • Risk of employee defection up
  • Will you be sued next?
  • Applicant Tracking
  • HR professionals try to keep up with field
  • New recertification opportunities for HR professionals by Bill Foster, SPHR
  • Effects of hiring underproducers in sales by Mike Hopkins & Mark Wathen
  • Hiring for talent is the key to hiring successful employees. by Bob Gately
  • Competence and Talent are necessary but they are not the same by Bob Gately

2006 04

April
2006

  • As the Labor Pool Shrinks: we keep making jobs... how long?
  • As the Labor Pool Shrinks: manufacturing suffers shortages
  • So, you don't screen executives for integrity?
  • Utah Embezzlements Hit Credit Unions and Banks
  • Indiana Data Trashed
  • Lay & Skilling Trial
  • More News About Questionable Integrity...
  • Simple Prescreening Program Reduces Early Hire Failure
  • Assessments Consistently Reduce Failures
  • Training Effectiveness and Measurement
  • Hiring for talent is the key to hiring successful employees.

2006 03

March
2006

  • How to become an Employer of Choice by Bob Gately
  • Hiring in North America: why are we so often wrong?
  • Business integrity and ethics - "walk the talk" leading and managing with integrity by Jeannette Seibly
  • Account managers in insurance: differentiating top performers by John Hauber

2006 02

February
2006

  • Aging workforce impacts recruiting, hiring, succession planning efforts.
  • Driving complex change-an e-book by Peter Pazmany, Michael Vigil and Warren White.
  • BUC's Federal Bank: Profiles Assessment user wins SHRM award as Maryland Employer of Distinction, 2005.
  • "Does our assessment program work?"- providing evidence.

2006 01

January
2006
  • "Lean Solutions" require people - people who match their jobs well!
  • Understanding the people you manage... assessment tools can help!
  • Setting cutoff scores in hiring - job-relatedness is critical

Not issued

December
2005

no newsletter this month


2005 11

November
2005

  • Music teacher was right! - opinion by Tim Brennan
  • Interrupted Process; studies provide opportunity for natural experiments
  • Abandoning an assessment criterion proves costly for manufacturer
  • Coach's Corner: communication: the name of the game

2005 10

October
2005

  • Appeals court ruling is a wake-up call: review your assessment & hiring practices!
  • Which assessment, and how - by Jeff Schroer
  • On the road from good to great: leadership development paves that road - by Steve Woods, workforce metrics
  • Executive Coaching: changing the way you think about change
  • Coach's Corner: building loyalty by talking

2005 09

September
2005

  • Economy continues to heat up - that's good and bad!
  • The radical leap, a personal lesson in extreme leadership by Steve Farber. book report by Mike McCormack
  • Life balance: how to wear many hats and keep your head on straight, opinion by Karen Susman
  • Award-winning hospitality property cuts new hire failures by Mike Pacholek
  • Coach's Corner: managers need to communicate effectively to retain competent employees.

2005 08

August
2005

  • Developing your future leaders: without a plan, how will you find them?
  • Two job fit measures distinguish top and bottom in credit union tellers by John Hauber of Performance Resources
  • Re-read your email carefully before sending - it can save your bacon! a coaching tip from Jeannette Seibly:
  • Top 10 signs you may need an executive coach by Dr. Kevin Fleming

2005 07

July
2005

  • Coach's Corner: Eliminate gossip - reward big talk
  • Top employees...or top candidates? Which do you select?
  • Workplace absences hit five-year high
  • Recruiting in a competitive market - get ahead of the game
  • Cutting time-to-hire-like getting extra employees!
  • Getting it right-the importance of local success patterns

2005 06

June
2005

  • Triage and the evolving business-first, stop the bleeding!
  • What lies ahead economically? opinion, by A. J. Skurdal, Ph.D.
  • Improving operations and bottom line of a private security firm

2005 05

May
2005

  • Expanding your pool-the key to being selective!
  • Why job interviews are often misleading, guest article by Greg Maciolek
  • Customer service "blitz" improves service, provides ongoing training

2005 04

April
2005

  • Job satisfaction and the risk of increased turnover
  • Call centers-a plethora of special challenges
    Call centers proliferate across North America
  • Call center improves retention with strategic hiring system
  • Coach's Corner: the over-controlling boss

2005 03

March
2005

  • Selecting top performers-be careful what you wish for
  • Credit union cuts turnover with assessment program
  • Simple candidate prescreening cuts hire failures in gaming operation
  • Coach's Corner: Duke's basketball coach, Mike Krzyzewski's theory of leadership

2005 02

February
2005

  • Introduction: Dr. Kevin Fleming, Ph.D.
  • Turnover costs eldercare providers over $4 billion per year
  • The sport of business - opinion by Tim Brennan
  • Bank hikes employee retention and customer satisfaction in tough market
  • Coach's Corner: Don't fire employees!

2005 01

January
2005

  • Do you use temporary employees? What do you know about them?
  • Complacency in employee risks-why we don't do more?
  • Effects of changes in hiring practices-assessment and human
  • The elements of greatness by Al Rinaldi
  • Coach's Corner: job success hinges on a fit with the job

2004 12

December
2004

  • What is your capacity? Planning & growth - guest article by Jeannette Seibly
  • Getting the right people on the bus, right seats...will we know them when we find them?
  • Selecting leadership candidates- what about the outlier?
  • Coach's Corner: Coaching principles for increasing productivity.

2004 11

November
2004

  • Case study of the month-identifying great salespeople!
  • Checking in with the economy - does anyone know anything?
  • Small business proprietors remain optimistic
  • Coach's Corner: believe it or not, motivating people may be easier than you think.

2004 10

October
2004

  • Coach's Corner: How to retain competent employees
  • Keeping your best - how to improve your odds
  • When good applicants are scarce, reach further, select for fit, train for skills - opinion, by John W. Howard, Ph.D.
  • Build your retention library-a wealth of ideas
  • Strategic hiring system pays off in reservations call center